Guide We Answered the Call

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It could be your boss, a customer, one of your colleagues, or even a wrong number. Identify yourself and your organization. This is Joan, how may I help you?

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If you're not sure of your company's phone scripting, ask your supervisor. If they say their first and last name, and you want to be more professional, call them by their last name. Speak directly into the mouthpiece. Rest the phone gently against your cheek and speak into the mouthpiece that should naturally fall near your mouth.

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Otherwise, keep your voice at a normal conversational level. Avoid using slang or profane language. When you're answering the phone at work, you represent your company to whoever you're speaking with on the phone. Speak politely and avoid using slang, cursing, or bad language.

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Even if the conversation becomes heated and the person you're speaking with swears, maintain your composure and be polite. Answer in a quiet environment. Stop your other tasks before answering the phone. Take a brief moment to collect your thoughts before answering.

They Answered the Call

How are you today? Simpson, my father is not available right now. May I take a message? Greet the caller in a friendly tone. When answering a cell phone, Caller ID will typically indicate who is calling you. Ask why the person is calling. Speak clearly using your normal tone of voice. Instead, speak slowly and distinctly.

If you're shouting or speaking unnaturally, the person you're speaking to may think you're angry or sick. If they're still faint, ask them to put the mouthpiece closer to their face. You want your mouth to be clear and ready for conversation when you answer the phone. For the duration of the phone call, ignore all outside distractions and give the person on the other side of the line your undivided attention.

You could simply ask, "Could I or may I please speak to so-and-so? Not Helpful 5 Helpful Just like you did: Not Helpful 1 Helpful Don't panic, as your phone may drop the call, and be very patient. Talk quickly, but make sure the person on the other line understands what you are trying to say. Not Helpful 3 Helpful When answering the phone, knowing my daughter is calling, is it okay to answer with "Yes"?

It's not the nicest greeting, as it kind of just conveys "What do you want? It can make sense in certain contexts, like when you're calling each other back and forth about something and already properly greeted each other earlier. If it's the first time you're talking to her that day, you should stick with "Hello? Not Helpful 2 Helpful When someone calls a business and requests the manager by name, is it polite to ask who's calling? Yes, as long as you ask politely, for example, "May I ask who's calling?


When someone asks for me on the phone, is it proper to answer "this is she" or "this is her? You could also answer "I am your name.

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Not Helpful 13 Helpful It would be negative to be rude in any way. Profanity, informality, insults, and endearments such as "sweetie" or "hun" are "negative" for professional usage. In informal conversation, behave the way you would if you were in person. Not Helpful 4 Helpful What is the proper answer if someone is asking about the company and I don't know the answer? Not Helpful 6 Helpful What do you say when someone introduces a friend, a relative, anybody at all? Hello is a new word. The Oxford English Dictionary says the first published use of "hello" goes back only to And it wasn't mainly a greeting back then.

Ammon says people in the 's said hello to attract attention "Hello, what do you think you're doing? Hello didn't become "hi" until the telephone arrived. The dictionary says it was Thomas Edison who put hello into common usage.

A (Shockingly) Short History Of 'Hello'

He urged the people who used his phone to say "hello" when answering. His rival, Alexander Graham Bell, thought the better word was "ahoy. It too was a greeting, albeit a nautical one, derived from the Dutch "hoi," meaning "hello. If you watch the program, you may have noticed that Mr.

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Burns regularly answers his phone "Ahoy-hoy," a coinage the Urban Dictionary says is properly used "to greet or get the attention of small sloop-rigged coasting ship. Burns, apparently, wasn't told. Why did hello succeed? Aamon points to the telephone book.